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Your Project Pathway

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Enquiry

  • DEFINE REQUIREMENTS
  • PROJECT SCOPE
  • PROJECT SCOPE

Defining and understanding the unique needs of your project is critical.

We provide a hands on approach to helping consultants and contractors with all your complex project requirements.

Our highly experienced Key Account Managers will go through your project scope in detail with you and establish all your key specification requirements, responding with accurate and prompt information throughout.

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SELECTION ADVICE

  • EXPERT ADVICE
  • BESPOKE DESIGN
  • COMPLIANT SOLUTION

Working to your project specific design conditions:

• Chilled water & LPHW Temperatures
• NR or sound power limitations SFP limitations
• Unit size restrictions

A detailed technical schedule will be provided to you by our application engineering team, outlining a compliant solution to meet your specific project needs.

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QUOTATION PROPOSAL

  • DETAILED ESTIMATING
  • TECHNICAL SUBMISSION
  • UNRIVALLED SUPPORT

Our Internal customer support team will then provide you with a detailed cost proposal, along with our technical submission outlining both additional accessory options and our expected delivery programme to meet your project call off schedule through to final completion.

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FOLLOW UP

  • TENDER QUERIES
  • SITE SUPPORT
  • PEACE OF MIND

Either by phone or by your side, our Key Account Managers will provide the highest levels of customer support to help guide you through any post tender queries, ensuring project management success and total piece of mind from design to delivery.

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ORDERING PROCESS

  • FINAL COSTING
  • TECHNICAL SIGN-OF
  • LEAD TIME SCHEDULING

Your order confirmation will be efficiently processed by our internal sales support teams, ensuring all controls requirements are also carefully managed.

Project lead times and requested delivery dates will be carefully scheduled to your bespoke requirements and timelines

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MANUFACTURING

  • BRITISH DESIGNED & BUILT
  • EXCELLENCE IN TESTING
  • QUALITY ACCREDITATION

From our Yorkshire based manufacturing plant providing industry leading testing facilities, your product assembly will be carefully managed and controlled against the highest QC process standards, ensuring optimum quality and reliability throughout.

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PRODUCT DELIVERY

  • DELIVERY ASSURANCE
  • SITE FLEXIBILITY
  • ON TIME IN FULL

Our Nationwide network of logistics partners ensure all your project site requirements are met, on time and in full.

Offering a range of AM/PM or timed deliveries from our fleet of side curtain, tail lift or specialist vehicles in order to meet both access and location standard requirements at all times.

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COMPLETION MEETING

  • PROJECT CLOSE OUT
  • ENCOURAGE FEEDBACK
  • CONTINUOUS IMPROVEMENT

Your feedback is crucial to us. In order to continuously improve our products and services, your Key Account Manager will meet with you to understand how we have performed in managing your project at every stage of the process.

Only this way can we ensure in delivering the very highest levels of customer service support.

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AFTERSALES SUPPORT

  • GENERAL QUERIES
  • TECHNICAL BACKUP
  • ENGINEER SUPPORT

Your ongoing piece of mind is important to us.

That’s why our internal support team are on hand to assist you with any questions you may have, whether it’s a simple query or a more complicated issue, you can rely on us to provide you with the expert advice where needed.